Customer Service Supervisor - Ealing

So you want to be a Customer Service Supervisor for Mothercare?

You will of course know that we are one of the UK's leading retail brands, and that we have grown and prospered by providing our customers with the best possible shopping experience.

But did you know that with ongoing expansion and the recent acquisition of Early Learning Centre we are now entering one of the most exciting phases of our development in the UK and require fantastic people to be our Managers of tomorrow?

But first, what is it like to work for Mothercare?

• We really are a great company to work for - after all being one of the Sunday Times Top 20 big companies to work for, is a great start that few other retailers can claim.
• There are financial incentives in the form of a cash bonus scheme, this can be earned when store financial targets are met and exceeded.
• To help you realise your maximum potential our commitment to your personal development is second to none, as shown in our Career Development Framework. So if you have aspirations of becoming an Assistant Manager or Store Manager there is a clear path to follow

As a result of having excellent people, our stores have earned an outstanding reputation throughout the retail industry for our great products and high levels of customer satisfaction.

As a Customer Service Supervisor we will recognise you as part of the management team, and you will be given personal responsibilities. Your role will be to assist in the day-to-day management of your store, by supervising and motivating your team to achieve store targets and improve their own performance, as well as focusing on what we value above all else - our customers.

So what experience are we looking for?

We expect you to have some previous supervisory experience, preferably within a retail environment. You should also be able to demonstrate exceptional selling skills, to confidently sell products that meet the needs and aspirations of our customers, combined with a real passion for providing the best customer service levels possible. However we will consider people who have supervisory experience and excellent customer service skills from within the leisure industry, and who want to step into an exciting career in high street retail.

So if you are ambitious, enjoy delivering fantastic customer service to achieve exceptional results, then you are definitely the type of person we want to talk to.

Job Reference: 197

Location: Ealing, London

Job Sector: Retail Stores

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