Ross Langley

Your Department: Pushchairs

Your role: Merchandise Assistant

How long have you been at Mothercare? 7 Months

What career opportunities or progression have you enjoyed at Mothercare?

Since joining Mothercare I have developed both personally and professionally. My efforts are rewarded with fresh challenges and I'm always looking to develop my skills in order to enhance my promotion potential. Competition is strong but if you put in the effort then it does get recognised.

What is it like to work in your store/department?

Pushchairs return the highest revenue levels across the business and as a result I'm always busy. It's great being involved with such an important team and feeling that I really can make a different to our performance. I am responsible for attending to the needs of suppliers, whilst ensuring the requirements of our internal customers are satisfied. This isn't always easy but it's a good challenge.

What training / development have you had?

In my first 3 months at Mothercare I had to complete ‘Building Blocks'. This is a collection of exercises that help introduce the organisation. It consists of 5 sections and centres on the importance of customer values, team roles and organisation strategy.

Since then I have started work on my Career Development Framework (CDF). CDF is a development programme that challenges me to prove my skill levels and offers the incentive of a pay rise for completion of each of the 3 tiers. By working through my CDF I can illustrate my knowledge whilst ensuring that my learning is well balanced & complete.

Why would your recommend Mothercare as an employer to others?

Mothercare is progressive organisation which is seeking to expand at every chance. The business grows everyday, as does our international reputation. The importance of personal development is emphasised and there are good opportunities for promotion. Since joining the company I have been given the responsibility that I wanted and I continually have to rise to new challenges